If your plans change, be sure to inform within the following guidelines for a refund of your deposit. If the cancellation does not meet guidelines, the deposit will be retained.
When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 1-2 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
Keeping with our heightened security procedures we request you to provide your individual photo-identity proof while checking-in. foreign nationals are required to present their Passport and valid Visa. Indian nationals can present any one of these, which is mandatory:
Passport, Driving License, Voter ID card, or Aadhar card bearing the holder's photograph.